Contact the Activebet editorial team

This page is the single contact point for the Active Bet editorial team. Because the operator leans on daily promo drops and multi-sport coverage, we often get promo-related questions that actually belong with Active Bet itself. This page explains where to send each type of message.

Editorial topics

Corrections and content feedback: unclear market explanations, outdated promo mechanics, typos, broken links. Topic suggestions welcome — particularly if you see a sport missing from our coverage or a weekly promo pattern you think we should describe more clearly.

Tone feedback is prioritised. If our wording reads as encouragement to keep playing after a losing streak, or if a promo is framed as risk-free, we rewrite.

Operator topics

Active Bet support handles anything tied to the account: deposits and withdrawals, bonus/promo wagering, KYC, bet settlement disputes, limits, self-exclusion, account closure.

How to reach us

Email: [email protected] (footer). Tag the subject article, report, responsible gambling, press or privacy. Paste the URL of the page in question. Replies come within two working days.

"Operator assistance" is the operator chat — the correct door for account issues.

Hours, language, style

English replies, East Africa Time. After-hours and weekend emails are handled the next working day. A human opens each message.

Press and privacy

Press: press tag. Privacy: privacy tag. Procedure detailed in our privacy policy.